Are there many forms to complete?
There is no paperwork at all – no forms to fill in, no assessments or credit checks to go through. It’s all done by our trained Motability specialist.
Will anyone want to check my physical condition?
No. There are no assessments of any kind. Provided you have at least 12 months left to run on the Higher Rate Mobility Component of the Disability Living Allowance, you are eligible.
Do I have to be a driver?
No. You don’t have to drive to take out a car on the Scheme – you can nominate up to two drivers.
What if I need my car adapted?
We have a wide range of car adaptations available, many at no extra cost. If you’d like more information, please call and ask Motability for ‘Make it Yours’ - their free guide to adaptations.
I have a good no claims history. Can I carry this forward if I leave the Car Scheme in the future?
The Scheme insurers, Royal & SunAlliance Motability are able to provide confirmation of the claims history on the policy.
Do you understand what I need from a car?
Bury St Edmunds Volkswagen’s partnership with Motability involves special training to make sure we understand the needs of people with a disability. Many people comment on how friendly and helpful we are and often return to us again and again to order their Motability car.
What if my circumstances change over the next three years?
Depending on the circumstances, Motability look at each case individually, and do their best to accommodate your new requirements.
I have chosen the car I want, what should I do next?
Once you’ve chosen the car, you simply need to place your order. Just bring these three things along to us:
- The driving licence of any planned drivers
- Your letter of award entitlement and
- Proof of your address (such as a recent utility bill).
We’ll take care of everything else.