"Our association with Bury St Edmunds (Northgate) Volkswagen stretches back to 1973 when my wife purchased her first VW Beetle. Since then she has been loyal to the Brand, but more importantly all her subsequent purchases have been negotiated with Bury St Edmunds (Northgate) Volkswagen who have also carried out all the routine Servicing.
Without exception, the courtesy, friendliness and professional manner with which we have been treated is testament to their superb Customer Service. For us, garages are not normally places we choose to visit, but at Bury St Edmunds (Northgate) Sue Thompson, the first point of contact, always welcomes you with a smile and signposts you to the appropriate member of staff, at the same time quick to offer a hot beverage.
Service Adviser Team of Kate Woodward, Glenn Waters and Leanne Gissing have always been most professional and engaging in dealing with all our servicing matters. Should something out of the ordinary occur, as has happened to us on the very rare occasion, Andrew Ruscoe the Workshop Controller has been most helpful and empathetic in dealing with the issue to our mutual satisfaction. Finally, Michael Barbrook, who sold us our last Polo, could not be faulted as a Salesperson. We found him charming, not pushy or overbearing and allowed us time to consider all the factors relevant to buying a new car.
I make no apology for naming the above members of staff, as they have all over the years made our visit to Bury St Edmunds (Northgate) Volkswagen as enjoyable as possible. You truly come over as a Happy family. "